Job Description

Analyst - HR Direct, WFA

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
• Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Provide query resolution for ESS / MSS requests
• Managing & Coordinating queries on Case management tools for US Employees
• Managing USA employee benefits and leaves queries/Issues
• Ability to identify and escalate complex queries to the appropriate owner
• Execute scheduled reports. Resolve and/or escalate issues per established processes
• Identify the scope of improvement in SOP's, Job Aids and Business Instructions and discuss with SME/Team Leads with your observation
• Ability to challenge the status quo and to continually improve the customer and stakeholders' experience

Key Skills

• Demonstrating a good understanding of core HR management practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tools is an added advantage
• Knowledge of US Benefits and Leave policies
• Knowledge of MS Office Suite skills (Word, Excel, Outlook)
• Bachelor's degree in Human Resources or Personnel Management
• 1-3 years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:

• Highly Organized and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Excellent Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Highly Employee and Customer-centric
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Result oriented and Proactive in achieving results

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.