You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. Purpose of the Role Management of end to end Benefit Operations for India market. Responsibilities

• Ensuring the accuracy of processing, benefit accounting, tax filing and remittance, benefits maintenance, and other related payments.
• Effective vendor management: Coordination and management of the entire benefit function through multiple vendors and their internal teams.
• Validation and auditing, ensuring legislative, compliance and internal reporting requirements for Provident Fund, India PF trust operations, NPS, Gratuity, Pension.
• Ensure proper documentation, SOP & Process flow update for the operations.
• Email servicing for employees on the resolution of their queries related to Retiral, medical & other types of benefits.
• Independently managing the invoice settlement process.
• Ensure timeliness & accuracy of the billings from servicing vendors
• Managing quality metrics and lead projects as required towards process improvement and standardization of various internal & external systems.
• Interacting and collaborating with partners across multiple lines of business to source information and deliver on customer expectations
• Closely working with Customer facing vendor team for the assigned market (s) to work on enhancing employee experience & satisfaction.
• Consistently understand and exceed customer requirements whilst ensuring effective teamwork
• Ensure that all deadlines are continuously met as per dashboard timelines and adequate controls are maintained over the processes
• Lead internal / regulatory / statutory audits by providing the detailed documentations specified by the auditors / regulators.
• On the job training from other team members and will be responsible to ensure compliance with the prevailing policies and procedures besides contractual and regulatory requirements as applicable
• Assuring the escalation of critical issues to the appropriate management chain for decisions and problem resolution.

Critical Factors to Success

• Expert knowledge of Benefits and compliances for India market.
• Quality experience in Managing E2E Benefit functions in a reputed organization with large employee base.
• High attention to detail with an eye for Accuracy & Controls, Strong results-orientation, resourcefulness.

Past Experience Experience and thorough understanding of Benefits related servicing operations and compliances. Experience on customer servicing will be an added advantage. Academic Background MBA in Finance / HR with at least 2+ year of experience OR Graduation in commerce with 3+ years of experience. Functional Skills -

• Demonstrated Strong Soft skills & proficiency in MS-Excel, Power Point etc.
• Extensive experience and thorough understanding of managing servicing operations for APAC markets.

Technical Skills Thorough Knowledge of AMEX systems and Comprehensive knowledge of Retirals, Medical & various types of benefits. Knowledge of Platforms MS Office Behavioral areas

• High attention to detail with an eye for Accuracy & Controls, Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a high-pressure environment
• Excellent communication skills (written and spoken) with ability to challenge the status quo and identify improvements
• Quick learner & Team Player

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.