Job Description

About PayUPayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers.As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.About the Role:The role requires a person to be well versed with the nodal functions of financial sectors and should be able to handle the LEA (Law Enforcement Agencies) queries and representations and enhance internal processes to manage the LEA requirements within timelines and develop cordial relationship with multiple LEA's/Regulatory(MHA, RBI, CBI, CID, Cyber Crime, State Police etc.) across India.About the team: The Fraud Preventions & LEA management team under Risk Operations manages the LEA queries and resolutions through immediate responses and gathering requisite response from different business units within PayU. The team consists of 8-10 members ranging Execs to Sr. level employees who reports in to Head of Investigations.What you\'ll be doing:

• Handling day to day LEA/regulatory enquiries received by Payu through multiple channels/sources and resolve within the timelines as per regulations.
• This role is for the Night Shift, so only apply if you are comfortable working in night.
• Liaising internally within the PayU India organization for collection of data, documents and factual inputs for providing timely and accurate responses within timelines.
• Good Knowledge about Cybercrime / Financial frauds with Banks/Cards etc..
• 2 years exp. in handling RBI and Regulatory enquiries/cases.
• Handling cases relted to Acquiring and issuing banks.
• Risk monitoring for merchants and suspicion reporting.
• Dealing with Cyber Police Officials & Banks over phone call and assisting them as per the requirement as point of contact (case to case basis).
• Dealing with merchants to fetch the details or reolve disputes received through LEA/Regulatory.
• Daily case closure and reporting tracker update/upload.

What are we looking for?

• Graduate with experience in same field is preferred.
• Experience in handling of Cyber crime and other financial frauds of cards misuses etc..
• Team player, who is eager to develop/learn and work towards team objectives.

About usAt PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out moreOur Commitment To Building A Diverse And Inclusive WorkforceAs a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

PayU