Job Description

Summary Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Job Purpose:

• Field Force Operations team provides analytics and insights that drive field excellence across clinical, medical and commercial for Sandoz worldwide.
• Facilitate data enabled decision making and execution for Sandoz internal customers by providing techno-functional expertise in short-term and long-term sales operations and strategy.
• Contribute to FFO teams by involving in various initiatives like knowledge sharing, on- boarding and training support.
• Enable standardization of processed through building process documentation and timely maintenance of knowledge repositories.

Your Key Responsibilities: Your responsibilities include, but not limited to: Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service Resource planning and deployment (Segmentation, targeting, call plan management) Field Performance excellence (goal setting, incentive design & modelling, Incentive operations and reporting) Field Excellence reporting and insights Designs and/or maintains various technology based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape including but not limited to Data ETL platforms (Alteryx, SQL, Databricks, etc.) Workflow management and automation tools (viz Sharepoint, MS PowerApps, RPA, etc) Analytical platforms and methods (viz Excel, R, Python, Data Science, Machine learning) Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services Creates and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function Develops and maintains knowledge repositories that captures qualitative and quantitative reports of field excellence related trends across Sandoz operating markets, etc Support team leaders in recruitment and on-boarding of new associates within the organization Participate and contribute in various knowledge sharing sessions that enables growth and improves quality deliverables across the function Ensures exemplary communication with all stakeholders including internal associates, and clients through regular updates with focus on accomplishments, KPIs, best practices, staffing changes and key events Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes Comply to all Sandoz operating procedures as per legal / IT / HR requirements What you?ll bring to the role: Essential Requirements: Education (minimum/desirable): Graduate / Post Graduate in Technology or Data Science related domains Languages: Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage Experience: - Experience (1-3 years) in analytics based organization or pharmaceutical company or Pharma services domain - Should have an understanding of Pharmaceutical business including its regulatory environment - Strong analytical thinking with problem solving approach - Proven track record of delivery analytics and insights for field excellence and/or data enable solutions - Should have worked in an international company with exposure to working in cross-cultural environment - Should be customer service oriented and consultative solution delivery - Strong and proactive business results-focus, and proven ability to provide insights that increase productivity You?ll receive: Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com) #Sandoz Skills Desired Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing

Novartis