Job Description

Job Title : Analyst Customer Success- Earnkaro Location : Gurugram,Haryana : We are looking for a customer service professional, who will be responsible for assisting our customers and resolving their queries to the best of their satisfaction. The communication channels would be chats, emails, calls, and social media. Taking care of the First Response Time (FRT), Average Handling Time (AHT), Customer Satisfaction (CSAT) etc. would be an integral part of this job. The position represents an excellent opportunity for an individual with strong customer service abilities to work in a fast-paced entrepreneurial set-up in an ever-growing E- commerce field. This role will suit an ambitious, hardworking, and highly driven individual, who has a proven track record of working within a role of this nature. What\'ll you do: Customer queries/complaints - Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution. Responses - Maintaining a fast response time and great quality over all modes of customer communication. Resolving queries - Working cross functionally to ensure customer issues are being flagged and adequately addressed. Prompt communication - Building sustainable relationships and trust with customers through open and interactive communication. Planning & strategizing - Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience. Must-Have Skills: 0-2 years of working in customer service team preferably in E-commerce industry. Excellent verbal, written and interpersonal communication skills. Outstanding customer service skills and dedication to providing exceptional customer service. Desired Qualifications: A graduate/undergraduate Should align with our goals and ecosystem in the organization Team Player Hustler Ownership quality Hunger to learn and self-improvement Show respect Self-disciplined Key Checkpoints to shortlist the candidate Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Excellent time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast-paced, team environment. Why Join Us - Our USPs and selling points Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness. Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate. We\'ve got you covered - From medical insurance, and well-defined policies to Flexi WFH options, and scrumptious lunch to some amazing learning and development sessions- we\'ve got your back! Cool Perks - Come and get to join us for in-house events, team outings, dinner catchups, and much more.

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