Job Description

Analyst - ClaimsGurugram, Haryana, IndiaGlobal Claims Quality Assurance (\xe2\x80\x9cQA\xe2\x80\x9d) form part of the Global Claims Team. The QA and DA team\xe2\x80\x99s core aim is to assist Claims audit functions by providing support and expertise to all internal and external quality-related activity. The focus of the Global QA Framework is to improve claims outcomes through the QA cycle:DISCOVER your opportunityWhat will your essential responsibilities include?\xc2\xb7 Identification of necessary claims initiatives and good practice.\xc2\xb7 Identify continuous improvement opportunities and support the implementation of them.\xc2\xb7 Identify trends, themes, and risk-based focus areas (e.g. via Global landscape analysis and clearly articulated MI requirements).\xc2\xb7 Coordinating and managing communication with internal and external stakeholders (e.g., QA Managers, Auditors, TPAs, other claim functions, etc.) to ensure the highest level of quality service.\xc2\xb7 Be responsible for the flow of day-to-day operations.\xc2\xb7 Responsible for the timely production and circulation of various QA Global Claims dashboards which provide key stakeholders with a high-level overview of key findings, trends, risks, and themes.\xc2\xb7 Analysing QA output and adding insights to monthly and quarterly summary reports for the Global Claims function and other key stakeholder requirements.\xc2\xb7 Producing ad hoc reports, as required, by the Head of QA and other key stakeholders.\xc2\xb7 Foster or maintain a collaborative relationship with internal and external customers.You will report to the Assistant Manager Claims.SHARE your talentWe\xe2\x80\x99re looking for someone who has these abilities and skills:Required Skills and Abilities:\xc2\xb7 Demonstrates exceptional organisational skills in managing a high workload and multiple concurrent tasks/projects.\xc2\xb7 Possesses effective technical and operational claims expertise.\xc2\xb7 Proficient in MS Excel at an intermediate to advanced level.\xc2\xb7 Delivers excellent written output.\xc2\xb7 Meet set processing targets/ SLA.Desired Skills and Abilities:\xc2\xb7 Relevant years of minimum work experience.\xc2\xb7 An extensive background working within insurance, reinsurance, BFSI, and operations.\xc2\xb7 Graduate / post-graduate with commerce background with 50% and above aggregate in the highest qualification.\xc2\xb7 Ability to interact with senior management and multiple stakeholders.\xc2\xb7 Effective organizational skills.\xc2\xb7 Effective communication and presentation skills.\xc2\xb7 Effective data analysis skills including proficiency in the use of MS Excel/PowerPoint / Power BI.QualificationsFIND your futureAXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and speciality.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience\xe2\x80\x9d, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

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