Job Description

As a Claims Analyst, you ll perform various functions which primarily involve analyzing, advising, and managing claims for various lines of businesses. The emphasis of your job is on reviewing claims filled by policyholders for completeness and accuracy, as well as establishing that the damages are covered by their policies. It also entails maintaining updated records and preparing required documentation.

• Ensure eligibility for claims is reasonable and correct by analyzing claims and supporting documentation
• Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details etc. in Legacy as well as new environment called Global Claim System (GCS)
• Collect accurate information and documents to proceed with a claim
• Liaising with Claim handlers onshore, brokers and underwriters.
• Manage all administration aspects of the claim
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Ensuring good customer service for the client

• attention to detail - you will need to ensure that all conditions of a claim are met to ensure that the claim can be processed and validated.
• excellent interpersonal and customer service skills
• communication skills and confidence when dealing with people, often in difficult circumstances
• an analytical mind, active listening skills and ability to hit deadlines
• ability to use initiative and work in a team
• ability to work calmly under pressure
• working knowledge of computers and computer programs such as Excel, Outlook, Power Point and Word

AXA XL