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Job Number #165238 - Mumbai, Maharashtra, IndiaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.About Colgate-PalmoliveDo you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our diligent household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has chipped in to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single dayThe Experience:In today's multifaceted technology environment, it is an exciting time to be a part of the CBS HR Operations Employee Data Management Team at Colgate!.Our highly technical and innovative team is dedicated to ensuring accurate access to the HR applications for Colgate Palmolive in this constantly evolving landscape.Who are you..You are a Analyst :HR Service:Provide courteous and efficient customer service through chat messages and online request formsAnswer questions on Colgate's HR policies, programs and systems in a professional and efficient mannerEnsure compliance with relevant data privacy and data protection policies and regulationsDocument all relevant notes on inquiries and resolution actions in case management systemReview all relevant documentation and articles available in knowledge management system to provide thorough and accurate answersResearch and follow up on open items as vital to resolve customer questionsRaise requests appropriately where guidance or further clarification of policies and procedures is requiredPropose updates to content in the Knowledge Management system to help with future inquiry resolutionEnsuring timely updation & enhancement of question bankConducting Awareness captain for HR ServicesRegular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bankVendor Management :
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