Job Description

To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting -
Book Keeping, Journal Posting, Preparation of Financial Statements.
Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of
Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of
Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs
Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital
transactions. Valuation - Valuation of Portfolio Investments.

• To prepare and submit Fund and Investor Reports accurately as per SLA
• To meet TAT and deliver error free services
• To work on partnership accounting Applications
• To strive to create a healthy and professional work environment in the team
• Display interpersonal skills in handling the day to day operations on the floor.
• Suggest and work on process improvements Idea

xcdx8fEssential General Skills :

• Advanced knowledge of MS Office tools.
• Very Good written & spoken communication skills;
• Good Analytical Skills & problem solving skills
• Pro-active & Positive Attitude
• Ability to Work efficiently and effectively in a team;
• Excellent Customer facing Skills and Ability to build Rapport with Clients
• Have the ability to escalate issues on time to ensure quick resolution
• Good phone & email etiquettes
• Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance.
• 4 - 6 years of fund accounting experience

xcdx8fDeliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

xcdx8fBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

xcdx8fDeliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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