Job Description

:Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Assistance to Internal Stakeholders

• (R) Assess the extent of damaged cement and recommend the price for sale, based on defined norms
• (R) Conduct godown inspections, rake inspections to monitor quality
• (R) Quality verification of Non trade site
• (R) Verification of 10% of shop and wall paintings

KRA2Loyalty Program for the Influencers

• (R) Identify and enroll members on IT Platform (CLP), record the off take through dealers / influencers and verify the off take through a robust mechanism

KRA3People and Performance Management

• (R) Outsourced employees (MLE, LATF, RME) management

KRA4Pre and Post Sales Service to IHB Segment

• (R) Plan site visits, explore the needs of customers, organize site demonstrations and site training to Masons & Helpers
• (R) Provide Test Certificates on request to customers
• (R) Test water quality at site

KRA5Product Promotion and Brand Equity Improvement

• (R) Ensure a participation in exhibitions, seminars and conferences

KRA6Product Quality and Complaint Resolution

• (R) Attend to critical complaints from customers in the Depot resolve complaints and provide feedback to customers after attending the complaints

KRA7Sales Promotional Meets through Technical activities

• (R) Ensure the budgeted I Outperform programs / meetings / targets are conducted effectively as per the plan / market requirement
• (R) Prepare MIS and reports based on inputs from Regional Offices / Depots (event-wise / cost-wise), analyze and report the findings

Aditya Birla Group