Job Description

Job descriptionSome careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Principal Responsibilities:The role incumbent will provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activities. S(he) will also support on resolving queries /complaints and liaise with the central teams to ensure resolution.xc2xb7 Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring, processing & opening of New-To-Bank Accounts (Both Premier & Advance), Cards, Personal Loans & Home Loansxc2xb7 Home Loans & Credit Cards file processingxc2xb7 File and form checking for Account Openingxc2xb7 Lead Management for Corporate Employee Programme (CEP) CSO, Mortgage DSF, Premier Client Management(PCM) - assigning and tracking leads, ensuring proper closure in CRMS with apt narrationxc2xb7 MI Management- MI agreement tracker to be properly maintainedxc2xb7 Maintaining Daily Report, Sales reports, Sales Call Data & Recruitment Trackerxc2xb7 Maintaining data for TPMI Agreementsxc2xb7 Ensure a consistently high level of product and service delivery for relevant customer/sales touch pointsxc2xb7 Develop and maintain good customer relations and ensure effective service delivery (including Complaint Management)xc2xb7 Extend support towards reduction in KYC errors, discrepanciesxc2xb7 Monitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc.xc2xb7 AOF checking and maintaining, ensuring proper completeness of formsxc2xb7 Develop a collaborative environment with all members of sales teamxc2xb7 Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of RBWM Business.xc2xb7 Ensuring adherence to all audit and sales compliance requirements.xc2xb7 Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.xc2xb7 Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.Be aware and identify high risk indicators for various products and Services offered by INM RBWM (ex. cash, insurance, credit cards products etc.)RequirementsQualificationsxc2xb7 Bachelor's degree or equivalent experiencexc2xb7 Experience (preferable) in frontline customer services/ relationship management.xc2xb7 Strong communication, client focus and influencing skillsxc2xb7 Sound knowledge on the Banking sector in generalAble to communicate well in English and local languages.Useful LinkLink to Careers Site: ClickYoull achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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