Job Description

Job description
Some careers open more doors than others.


If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Propositions HSBC's Retail Banking and Wealth Management business serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.


Marketing & Customer propositions leads the customer voice within the bank for the customers


The Customer Proposition function leads the customer strategy and insights initiatives through behavioural science, customer research, feedback & complaints, social media listening, market trends and market opportunity analyses. The team utilizes the above in designing, developing and implementing customer-driven propositions (Premier, Personal Banking including Employee banking solutions) for target segments. This takes the form of development of domestic and international customer propositions and related end to end fulfilment / servicing models. The team also has the responsibility to define the customer journeys to continually improve Customer Experience and drive operating efficiencies where possible The team continuously works with product teams to get products for the customers to meet their financial needs. The team monitors the portfolio of customers regularly and takes corrective actions in line with strategic business goals


The Marketing team is responsible for developing Marketing and Marketing communications strategies, Go-To Market Strategies to support Acquisition, Usage and Retention programmes, Brand Equity and channel objectives


It also involves leading the management of Marketing Mix, Marketing campaigns and always-on marketing activity and related budgets and ROI. The team also leads Customer Acquisition through digital and mobile channels


These functions provide a great learning opportunity on consumer facing, financial services products and propositions, multi-channels, customer segmentation and marketing management


Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers' needs


Wealth Management


HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.


Requirements
• Minimum Graduation or as required for the role, whichever is higher

Useful Link


Link to Careers Site: Click HERE


You'll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


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•Issued by The Hongkong and Shanghai Banking Corporation Limited, India•