Job Description

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.As AM Concierge, you will play a pivotal role in creating unparalleled guest experiences by leading our Concierge team in providing exceptional service and personalized recommendations to our guests.Key Responsibilities:

• Lead and manage the Concierge team to ensure exceptional guest service delivery and guest satisfaction.
• Develop and implement standard operating procedures for the Concierge department, ensuring consistency in service delivery.
• Maintain a deep knowledge of local attractions, restaurants, transportation options, and other points of interest to provide personalized recommendations and assistance to guests.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring resolution to the guest's satisfaction.
• Build and maintain strong relationships with local businesses and service providers to enhance the guest experience and secure special arrangements or services for guests.
• Oversee the Concierge desk operations, including staffing, scheduling, and training to ensure high performance and efficiency.
• Monitor and maintain guest service standards, continuously seeking opportunities for improvement and innovation.
• Collaborate with other departments, such as Front Office, Sales, and Food & Beverage, to coordinate guest services and enhance the overall guest experience.
• Stay updated on industry trends, technologies, and best practices in guest services and incorporate them into the department's operations as appropriate.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of experience in a similar role, preferably in a luxury hotel environment.
• Strong leadership and managerial skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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