Job Posting Start Date: 12 Jun 2024 Location: Delhi, DL, IN Bengaluru, KA, IN Chennai, TN, IN Hyderabad, TG, IN Kolkata, WB, IN Mumbai, MH, IN Company: InterGlobe Aviation Ltd
IndiGo is India\xe2\x80\x99s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.
Security \xe2\x80\x93 Screeners & Basic Avsec certification preferred

• Safe operation, punctuality and Customer Satisfaction, Secure quality level
• Team efficiency & Cost Control
• Ensure effective threat assessment and response capability
• Maintain performance standards and follow up with your shift Manager
• Monitor continuously the Quality System and the level of conformance
• Optimize resource
• Aware of Emergency Response Procedures, rules, and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

Ramp \xe2\x80\x93 LT and LO certification preferred

• Confirm the ETA of the flight from OCC or System (Navitaire)
• Take the bay no. from Apron and convey it to all the stations on R.T
• Ensure that you are at bay D-20 mins with all the equipments required
• Note down the Touch down and Chocks and convey it on R.T
• Align the ramp properly
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff
• After departure make sure that all the equipments are sent back to the transport yard
• Fill the ramp filling
• During the flight ensure everyone is smooth, safe and the flight is on time

Customer Service \xe2\x80\x93 Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. 1. Reservations & ticketing: Making reservations across the counter Selling of tickets. Remitting cash to the concerned department. Answering customer queries over the telephone. 2. Departures Attend the pre \xe2\x80\x93 flight and post flight briefings. Setting up of check-in counters. Screening of checked in baggage. Maintain high quality of Check in procedures. To assist customers with special requests. 3. Arrivals To assist customers with special requests. To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same. Co-ordination with the baggage vendor for the damaged bags. Follow up with the en-route stations regarding lost baggage. 4. Post flight departure Filing of all necessary flight papers Any other responsibility assigned by the management from time to time. \xe2\x80\x9cBe aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.\xe2\x80\x9d

Hiring for Ground Staff - Terminal Service, Security & Ramp
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their \xe2\x80\x93 but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.