Job Description

We are looking for:Job Title NOC ManagerLocation BangaloreTerms Permanent & work from office onlyExperience 5 - 9 yrsDesired skills and requirements:Must Have:68 years of NOC Manager experience/Team Lead at NOCITIL/ITSM or other industry-related certification is preferredPeople leadership and direction experienceProfessional manner and customer service experienceUnderstanding of Telecommunication networks and methodology requiredExcellent communication skillsAbout the Role: Supervision: Oversee the daily operations of the NOC team, ensuring all activities align withcompany standards and objectives. Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to datewith the latest technologies and best practices. Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations. Incident Response: Lead the response to network incidents, including outages, securitybreaches, and performance issues, ensuring timely resolution. Escalation Procedures: Develop and implement escalation procedures for incidents, ensuringcritical issues are promptly addressed. KPIs, KRA's and SLAs: Define and track key performance indicators (KPIs) and service levelagreements (SLAs) and Team KRA metrics. Reporting: Generate regular performance reports, highlighting trends, issues, and areas forimprovement. Stakeholder Communication: Serve as the primary point of contact for network related issues,communicating effectively with internal and external stakeholders. Process Improvement: Continuously evaluate and improve NOC processes and procedures toenhance efficiency and effectiveness.Team HR Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality andcompliance which includes regular health checks on customer environment. Vendor and Contract Management: Lead Customer Onboarding and contract Renewals. Feedback Integration: Incorporate customer feedback into NOC processes to improve servicequality and responsiveness. Service Improvement: Implement strategies to continuously improve the customer experienceregarding network services. Knowledge Base: Develop and maintain a comprehensive knowledge base for the NOC team. Continuous Learning: Promote continuous learning and development within the NOC team,encouraging certification and further education. Workshops and Trainings: Organize workshops and Trainings to keep the team updated on thelatest trends and technologies. Custom Reports: Create custom reports for different stakeholders, providing insights intonetwork performance and health. Metrics Development: Develop new performance metrics to better evaluate the effectivenessof the NOC. Regulatory Compliance: Ensure the NOC operations comply with all relevant regulatoryrequirements.Abouts Us:Airowire Networks is a leading network consultant and a system integration firm operating for adecade. Our presence has spread across India, the United States and Singapore.We cover end-to-end enterprise IT management, professional services, managed services andnetwork automation services.For more information, please visit us at or on our LinkedIn page at

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