Job Description

Job description

Business: WPB D&A, Global Analytics Center

Open positions:1

Role Title: AIML Delivery Manager GSC\xe2\x80\x99S

Global Career Band: GCB 4.1

Location (Country / City ): Kolkata / Bangalore/Hyderabad

Why join us?

Purpose of Department:

Global Analytics Center (GAC):

• A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Vizag, Guangzhou and Krakow. The work done in GAC forms a vital input towards for strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.
• GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.
• Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group\xe2\x80\x99s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk , Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management

Global Business/Global Function (Ex: WPB, CMB, GRA etc.):

• Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.
• WPB business team will leverage richer analytics-driven insights to enable a more personalized approach to targeting and engaging with consumers. From location-based offers to improved service delivery, WPB business will use spending patterns, product use, and channel interactions to enable improved experience-driven banking. WPB business to provide employees with contextual data for smarter consumer engagement and provide management with robust analytics (customer interaction, attrition, loyalty, cost analysis and transactional and behavioral analysis) for ongoing decision-making and also for mitigating regulatory risk. WPB analytics team provide support 30+ markets globally

Global Business/Global Function - Sub-Function (Ex : CDO, CCS, DDS,\xe2\x80\xa6) :

• Customised information pertaining to sub-function

What you\xe2\x80\x99ll do:

:

AIML Delivery Manager

• Work closely with the WPB AIML Lead to develop and execute strategic plans to operationalize AI models across key WPB Value Streams. To develop post implementation ROI analysis and prioritize the most impactful AI initiatives.
• Orchestrate full AI deployment lifecycle from pilot to production. Contribute to model monitoring, documentation of model strategies and outcomes. Ensure compliance with governance, risk and regulatory requirements.
• Develop a multi-year roadmap to scale AI across WPB Value Streans by prioritizing the most high-impact use cases based on strategic value, technical feasibility, and resource requirements.
• Partner closely with business stakeholders to understand processes, data, and key performance indicators. Translate business objectives into actionable AI projects that deliver tangible results.
• Track ROI and key metrics for all productionized AI systems. Report business impact regularly to senior leadership and key stakeholders. Optimize models based on ongoing performance.
• Stay abreast of emerging technologies like machine learning, deep learning, computer vision etc. Provide thought leadership on how HSBC can apply these innovations.
• Develop training and competency building programs to foster an AI-ready WPB culture and workforce. Promote principles of responsible and ethical AI.

Management of Risk/Internal Controls/Compliance:

• The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements

What you will need to succeed in the role:

Skills/Experience Required:

• Minimum 12 years of hands-on analytics experience solving complex business problems using data
• PhD or Masters degree from reputed university in statistics, economics or any other quantitative fields
• Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of financial-services/ banking-operations is a must
• Proven leadership track record in dynamic/changing banking environments and complex matrix structure
• Good understanding of the competitor landscape and industry best practices
• Ability to build strong relationships with stakeholders, both internally and externally
• Exceptionally strong organizational, problem-solving & inter-personal skills. Ability to communicate clearly across all levels
• An Entrepreneurial spirit/drive to execute quickly with the simultaneous ability to navigate through organizational complexities"

In addition, include any other functional requirements that are applicable for this role

• Further Information can be obtained from: Contact Person : Ramabrata Banerjee

Additional Information /Specific Skills (If Any):

• Customized information by respective function based on role requirement

Want to apply?

• All applicants must have successfully completed their probation period.
• Employees must meet performance and behavioral standards as defined in the policy
• Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
• All existing applicants should have served at least 18 months in their current role
• Application form should be submitted along with the current CV
• All the completed applications should be submitted online by 11:59 pm on the closing date.
• In addition, include all the other standard HR guidelines that are applicable

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

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