Job Description

Role : AI Customer Success Lead

Location: Bangalore

Experience: 6+ years

Mode: In-office

Skills: Python, Docker, Kubernates

Key Responsibilities:

?Leadership & Mentorship: Lead and develop a high-performing customer success team, mentoring junior engineers, and guiding them toward excellence in customer support, troubleshooting, and issue resolution.

?Client Coordination & Success Management: Act as the primary point of contact for key clients, understanding their needs, ensuring smooth project delivery, and translating customer feedback into actionable improvements.

?Technical Troubleshooting & AI Support: Address and resolve complex technical issues related to AI and software deployments, using your expertise to ensure customer satisfaction and operational success.

?Product Engineering & Collaboration: Partner with product and engineering teams to deliver exceptional solutions, providing technical insights, feedback, and direction to ensure the product meets client expectations.

?Escalation & Issue Resolution: Efficiently manage escalated customer issues, collaborating with cross-functional teams (e.g., engineering, IT), and ensuring timely resolution while keeping customers updated professionally.

?Quality Assurance & Regression Testing: Ensure robust quality assurance processes are followed, perform regression testing, and validate software deployments to prevent and resolve recurring issues.

?Building & Scaling Customer Success Teams: Play a key role in building, scaling, and managing customer success teams to deliver consistent and top-quality service, ensuring both customer satisfaction and internal team alignment.

?Monitoring & Knowledge Documentation: Continuously monitor customer issues, document solutions, and distribute knowledge to both internal teams and customers to enhance overall service delivery and system improvements.

Qualifications:

Education:

?Bachelor's or higher degree in Computer Science, Software Engineering, or related fields from Tier 1 colleges preferred.

Experience:

?6+ years in a senior role involving technical support, client management, or customer success, with experience in AI/ML solutions.

?Proven track record in leading customer success initiatives and managing customer relationships, especially with US-based clients.

Technical Skills:

?Expertise in programming languages such as Python, Java, or Go.

?Experience in cloud environments (AWS, Azure, GCP) and distributed computing systems.

?Proficiency in containerization (Docker) and orchestration technologies (Kubernetes).

?Strong background in quality assurance, regression testing, and product engineering.

?Experience in building and scaling customer success teams, including monitoring technical issues and documenting solutions effectively.

Soft Skills:

?Exceptional leadership and mentoring skills.

?Excellent communication, with the ability to collaborate closely with US-based clients.

?Strong organizational and analytical problem-solving abilities, with a focus on customer success.

?Empathy, professionalism, and a deep commitment to delivering exceptional customer service.

Desirable:

?Passion for artificial intelligence, machine learning, and large language models.

?Hands-on experience with AI/ML technologies is an advantage.

Job Type: Full-time

Pay: Up to ?7,000,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Application Question(s):

• Do you have knowledge or familiarity with Docker and Kubernetes

Education:

• Bachelor's (Preferred)

Experience:

• Python: 2 years (Preferred)

Work Location: In person