Job Description

of Assistant General Manager (Operations)

Provide day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of villas and brand in the local community.

At ELIVAAS, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience a memorable one.

Duties and responsibilities

Financial returns:

Analyse financials to drive revenues, future profitability, and maximum return on investment. Focus on Upselling initiatives to drive revenue and maximise market share.

Lead capital plans and asset management initiatives, including working with owner to maintain or improve property's market leadership position.

Develops and monitors the performance of financial and operational plans which support the overall objectives of the villas and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the villa and ensure brand loyalty.

Oversees the development and execution of operations plans and yield management efforts to maximize revenue generation.

People:

Develop programmes that drive improvements in team member engagement and are aligned with the service philosophy.

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

Develop, implement and monitor team member talent and succession planning to ensure future bench strength.

Establishes and maintains a proactive function to ensure employee motivation, training and development and compliance with policies and procedures and local labor regulations.

Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback

Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences

Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Elivaas personnel.

Guest experience:

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and licence agreement mandates.

Drive improvement in guest satisfaction goals. Collaborate with colleagues and villa team members to establish and implement services and programmes that meet or exceed guest expectations.

Make time to interact with guests, solicit feedback and build relationships.

Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests

Ensures that product quality and service standards are met in all areas of the villas as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the villa.

Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to corporate media office.

Responsible business:

Ensure a safe and secure environment for guests, team members and villa assets in compliance with villa's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts.

Act as public relations representative to raise awareness of villa and brand in local community. Drive team member involvement in community organisations, activities and businesses.

Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

Perform other duties as assigned. May also serve as manager on duty.

Accountability:

This is the top position in Operations in luxury villa rental category. Position will involve managing regions with multiple villas and complex operations, which may include one or more of the following: multiple villas with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labour relations and/or union pressures.

Qualifications and Requirements:

Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus eight to ten years of prior hotel/Villa management experience preferred from Housekeeping Operations background. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Full-time

Pay: ?100,000.00 - ?1,200,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• total work: 10 years (Required)

Work Location: In person

Application Deadline: 20/11/2024