Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce.RoleTransport PerformanceJob Level/ DesignationM2 / AGM - Transport OperationsFunction / DepartmentTechnology - Transport, Central Operations GroupLocationPuneJob Purpose

• To drive and improve the Transport KPIs (Latency, Packet loss, Jitter, TNL failure, X2 ) involving mobility services (2G/3G/4G/5G) and stability of the respective services

• To increase resiliency and improve transport infrastructure network by eliminating errors, drops, high utilization, temperature, power threshold deviation, fluctuation etc

• To excel in operational efficiency by introducing next-gen technologies and tools like automation, cloudification etc

• Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson), SNOC, CODE, Cluster leads and Leadership team adherence to benchmarks (KPIs, SLAs)

Key Result Areas/Accountabilities

• Ownership for achieving benchmark of Transport KPIs of RAN services (Latency, Packet loss, Jitter, TNL failure) to meet 99% benchmark and further improvement

• Proactively addressing network issues like DCR, X2 failure and faster resolution in co-ordination stakeholders

• Maintaining health of the transport network by eliminating errors, drops, high utilization, temperature, power threshold deviation, fluctuation etc by driving and collaborating with cluster teams, CODE and fiber operations team within minimum time

• Performing periodic audit of the network for QOS/parameters and fixing the deviations in co-ordination with respective stakeholders

• Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.

• Implementation of new ideas, best practices from industries

• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.

• Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.

• Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers

• Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

• Develop IP competence across transport vertical to be ahead of curve.

Core Competencies, Knowledge, Experience

• 10+ Years of Experience in Domain (Telecom/IT/OEM) with 5-7 experience in handling Large Scale Telecom Network Domain

• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.

• Experience in managing multi service & multivendor (Cisco, Juniper, Nokia, Huawei etc.) data network.

• Working knowledge in across IP, Optics, Microwave and RAN for end to end troubleshooting

• In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services

• Ability to drive operational excellence through standardization and innovation in processes/systems/tools.

• Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies

• Excellent team building capabilities and communication skills.

Must have technical / professional qualifications

• BE in Electronics & Telecommunication/IT.

• Industry Certification - ITIL/CCNA/CCSP/CCNP/CCIE/JNCIA/JNCIP

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea