Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleC&C and Retention BOJob Level/ DesignationM-2 /AGMFunction / DepartmentCustomer ServiceLocationCircle Office-IndoreJob Purpose\xef\x82\xb7 Be the backbone for the overall Retail Retention and Collection team and provide best possible support and data to drive the front end operations to deliver companies critical KPI\'s and performance.\xef\x82\xb7 Responsible for backend MIS of Collection & Retention Vertical\xef\x82\xb7 Responsible for Audit & Governance ProcessThe job involves to manage back office operations and coordination with all the critical department (SSC, Corporate, CS, Network, IT) to ensure smooth functioning of overall operations at all levels. .Key Result Areas/Accountabilities\xef\x82\xb7 Continuous audit & governance to be built enabling process driven performance\xef\x82\xb7 Provide input through simulations in monthly target setting and incentive roll out for all KPI\'s with management team.\xef\x82\xb7 Allocation of Voluntary and Involuntary Churn request to respective teams\xef\x82\xb7 Manage cost and payout commission process at circle, including creation of GRN and PO. Address queries from agencies and get them closed from SSC\xef\x82\xb7 Manage Receipt book process and governance to ensure that there is no fraudulent activity in the collection process.\xef\x82\xb7 Drive nonphysical collection follow through circle i.e. SMS, E-mail, OBD etc.\xef\x82\xb7 Support collection agencies and other departments with data/operational MIS on provision, collection, churn, wavier, cost etc.\xef\x82\xb7 Coordination with various department for complaints closure and other activities.\xef\x82\xb7 Responsible for Audits & reverts in coordination with R&C team membersCore Competencies, Knowledge, Experience\xef\x82\xb7 Strong data and analytical skills.\xef\x82\xb7 Hands on experience of MS Access, Excel and Presentation tools\xef\x82\xb7 Exposure to BI, Netezza and COGNOS\xef\x82\xb7 Sound accounting / process / systems knowledge / experience\xef\x82\xb7 Capability to influence cross functionally under matrix structure\xef\x82\xb7 Good Communication Skills and presentation skillsMust have technical / professional qualifications\xef\x82\xb7 Graduate / PG in any field\xef\x82\xb7 Communication skills\xef\x82\xb7 MS Office & Presentation SkillsVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea