Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We\'re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL\'s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce.JibJJob PurpposeResponsible for proper and compliant Documentation, archival, retrieval and reporting of TERM and RegulatoryRole is required to manage and Conduct CAG and COP as required by regulationRole is Required maintain compliance of Sanchar Sathi,ASTR,Dedupe,LEA and NCRP as per requirementKey Result Areas/Accountabilities1.Timely access and retrieval of documents for requirements from multiple Law enforcing agencies.2 Ensuring Timely submission of Term Base3. Timely action of4. Monthly TERM compliance including adhoc TERM audits.5. Compliance to all the interventions by DoT/TRAI to quality of subscriber verification such as Sanchar Sarthi/ASTR/Industry Bulk/NCRP6. Regular engagement with authorities & CAG/TRAI Work shopsAccountabilities:1) TERM audit compliance score
99%TERM base & Caf Submission, timely action on ATR with NFA approval & timely penalty payouts to avoid any late payment impacts2) 100% Compliance on quality of subscriber verification -TAFCOP/ASTRA cases etc3) Timely engagement with TERM office & successful CAG/ TRAI workshop as per timelineInternal Team audit Compliance & finding (Internal Audit + Internal quality audits) 98%+Core Competencies, Knowledge, Experience1. Knowledge and Subject Matter Expertise around VIL processes, and systems2. Excellent analytical skills to identify the process/product gaps and provide resolution3. Good coordination & Influencing skills4. 2-3 years of work experience with at least 1 year in telecom domainMust have technical / professional qualificationsGraduate with 4-5 years of experience in various roles of customer operations and ResolutionStrong Knowledge of MS accessStrong Knowledge in KYC processVendor ManagementExternal Stake Holder managementVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea