Job Description

Job Summary:

We are looking for a highly motivated and experienced Assistant General Manager (AGM) of Operations to oversee the daily operations of our hospitality business. The AGM will be, responsible for ensuring the highest level of guest satisfaction, operational excellence, financial, management, and team training. This position requires a strong background in hospitality, operations, a keen eye for detail, and the ability to effectively manage both guest and operational aspects of the business.

Key Responsibilities:

1. Guest Experience Management

? Guest Journey Management: Oversee the complete guest experience from check-in to check-out, ensuring a seamless and pleasant stay for all guests.

? Testimonial Collection: Ensure that guest feedback and testimonials are consistently obtained to improve services and maintain guest satisfaction.

? Standards Maintenance: Ensure that all operational standards related to guest

experience, service quality, and facility maintenance are upheld consistently.

2. Operational Responsibility

? Housekeeping (HK) & Maintenance Oversight: Supervise housekeeping and

maintenance operations, ensuring that cleanliness, upkeep, and quality standards are maintained across all areas.

? Inventory Management: Manage inventory of linen, furniture, and guest supplies,

conducting monthly audits and ensuring stock levels are maintained.

? SOP Implementation: Ensure the effective implementation of Standard Operating

Procedures (SOPs) across all departments to drive consistency and operational

efficiency.

3. Financial Management

? Billing & Payments: Oversee the billing and payment processes, ensuring accurate

invoicing, timely payments, and proper documentation.

? Cost Control: Monitor operational costs, including guest supplies, cleaning products, and other consumables, ensuring efficient utilization and waste reduction.

? Documentation & Records: Maintain necessary records for all financial transactions, cost management, and operational expenditures, ensuring compliance with company policies.

4. Training & Development

? Staff Training: Develop and implement training programs for all staff, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.

? Documentation of Training: Ensure all training materials and records are kept up to

date and easily accessible.

? Performance Monitoring: Regularly assess staff performance, providing feedback and additional training where necessary to maintain high operational standards.

Key Skills and Qualifications:

? Experience: At least 5 years of experience in operations management within the

hospitality industry, with a minimum of 2 years in a senior management position.

? Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

? Skills:

? Strong leadership and people management abilities.

? Excellent communication and interpersonal skills.

? Ability to work under pressure and multitask effectively.

? In-depth knowledge of operational processes and SOPs within the hospitality

sector.

? Financial acumen and experience in budget management and cost control.

? Technical Proficiency: Proficient in hospitality management software, MS Office, and other relevant tools.

? Attention to Detail: Strong focus on maintaining high standards of cleanliness, service quality, and guest satisfaction.

Personal Attributes:

? Customer-Centric: Passionate about providing an exceptional guest experience and solving problems quickly and effectively.

? Proactive: Takes initiative in identifying and resolving issues before they become problems.

? Team-Oriented: Able to motivate, mentor, and lead a team to meet operational goals and exceed guest expectations.

Job Type: Full-time

Pay: Up to ?115,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: In person