Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleDevOps Enterprise WebJob Level/ DesignationM2Function / DepartmentDigitalLocationPune / MumbaiJob PurposeResponsible for creating, monitoring and improving the critical operational KPIs of the in scope digital assets like enterprise website, integration with third party solutions etc.Advises and executes administrative activities against the development and operations plans, to enable the achievement of the Technology strategy on My Vi.in website and other relevant systems.Key Result Areas/Accountabilities

• Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs
• Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management
• Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
• Supports the end-to-end projects that improve customer and employee satisfaction;
• Supports the team in automation and digitization, capacity planning, tracking the utilization against the plan, analyzing, reporting and investigating service performance metrics;
• Maintains relations with internal and external partners
• Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Core Competencies, Knowledge, Experience

• Must have understanding of Safe Agile methodology
• Knowledge of deployment CI/CD Pipeline
• Datalog Monitoring and Troubleshooting
• Good Knowledge in Adobe suite of products for web development
• Content management systems
• Corresponding Incident- and problem-management process
• Monitor and Diagnose
• Incident Response
• DevOps
• Software Engineering
• Data Analytics and Insights
• Critical Thinking
• Customer Centricity
• Service and Delivery Management

Must have technical / professional qualifications

• B. Tech
• MBA Preferable

Years of ExperienceMin. 5-7 years of overall experienceIndustries to look fromTelco, Large IT services companies, Digital Native CosIdeal Organizations to look fromDigital product companies, matured startups, Service cos. Accenture/ IBM/ Kyndrl etc.Direct reportsLead Digital AcquisitionVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea