Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We\'re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL\'s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce.Role TitleAGM- Carrier North & East OperationsPosition No1FunctionVIBSSub Function/ Vertical/ DepartmentVIBS CSBandM2Reports to Role (Position No)Head-Carrier collectionLocationCORPORATE MUMBAIDate of last update/approval * Organisation StructureHead CNC
Head Carrier Collections
AGM- Fixed line Voice , Data & ISP

• Job Purpose (In one or two sentences)

This position is responsible for managing Credit Risk and Receivables with a view to minimize bad debts covering VIBS receivables -FLV & FLD (Multiple Products) & ISPof Carrier Customers along with suitable process improvement. Is also accountable for Payment Posting, Reconciliation, GST issues, Recovery and Policy making. Should have B2B collection experience of 5-10 years

• Key Accountabilities / Key Result Areas (Max 5)

• Achievement of Business KPIs of VIBS CNC through various measures
• Collection and Bad Debts KPI achievements
• Cross functional coordination to achieve organisational goals s
• Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
• Timely resolution of dispute through cross functional teams
• Account Receivable Reduction
• Collection back office management to support collection processes

• Ensure Process Compliance

• Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

• Target Oriented Approach
• Competent professional having experience in handling processes like collection ,payment reconciliation ,TDS reconciliation and GST
• Identify and investigate discrepancies and resolve with cross functional departments
• Managing entire collection life cycle management of customer
• Risk assessment and analytics
• Receivables management (Collection expertise) ,active & Deactive
• Expert in B2B and Large account management and have experience of handling large accounts Pan India
• Sound in Process / systems knowledge / experience
• Strategic thinking ability and good data analysis skills
• Excellent Communication Skills and presentation skills

• Key Performance Indicators (Max 5)

• Billing Vs Collections - VIBS PORTFOLIO
• Bad Debts
• Digital Promotion
• HSW Compliance

• Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

• Bad debts Enterprise
• Cash Collection
• AR reduction

• Risks, Challenges, Job Context (Short Description)

• The job involves to ensure timely collection from customer, required co-ordination and follow-ups with Cluster Team /VIBS Finance /Segment team /EBO/ for Collections related activities, Reducing Bad Debts, and Account Receivables through Proactive, Reactive and Predictive approach.

• Job purpose of Direct Reports & Dotted Reports

Direct Report / Dotted Report PositionJob PurposeCollection leadsJob HolderReports To ManagerNameSignatureDateVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea