Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role SAP S4HANA Application Ops - HR, FIN Modules Job Level/ Designation M2 / AGM Function / Department IT Application Operations Location Pune Job Purpose Application Operations. Manage Service, Vendor partner, Change, Problem and Incident Management. To drive & manage the production life cycle of IT applications starting from design feedbacks, architecture and implementation reviews, production readiness tests to post production L1, L2 and war room support. Ensure tracking, monitoring, reporting, adherence and compliance to all the SLAs and KPIs set for IT Application Operations. Co-ordination with Vendor partners and Business teams for all activities related to new changes, initiatives, Operations activities and governance. Key Result Areas/Accountabilities Ensure Application availability and uptime as per defined parameters. Good engagement with business teams on IT application support delivery within area of responsibility Drive application support in a structured manner Create and Drive strategic/excellence Initiatives and delivering key business imperatives Successful delivery of full scope of IT Services within his/her area of responsibility Successful delivery of IT Innovation (ops excellence) within area of responsibility Identify and work on operations excellence initiatives to reduce of S1, S2 and S3 severity tickets on regular basis. Review, monitor and achieving all SLA\'s defined. Effective participation in governance forums and business teams Delivery of 100% of data needed for regulatory/audit purpose as per agreed timelines. Leveraging alert and monitoring tools to further reduce day to day incidents. Closure of High and Medium internal audit observations within agreed timelines. Implementing minimum 1 automation and initiative per quarter. Ensure participation in Security / application Audits. Create and drive Strategic/excellence initiatives in his/her area of responsibility Play the role of \'conscious keeper\' on all new / existing changes in his/her area of responsibility Get involved in Business requirements (demand) discussions with business and Vendor partners Ensure proper B2O and other ITIL processes gets followed. Strong compliance record within area of responsibility Positive vendor partnerships within area of responsibility Actual KPIs will be set for the role-holders annual objective Core Competencies, Knowledge, Experience 6 - 8 Years of experience in the line of IT ERP, SAP S4HANA Service management / Change management Must have technical / professional qualifications B.E / B.Tech / MBA / MCA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

foundit