Job Description

Job Req ID: 45333
Location:
Bangalore, IN
Function: Other
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.




We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.




VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.




VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.




VIL is an equal opportunity employer committed to diversifying its workforce.



Role profile


Role title: Alternate Nodal Officer (ANO)

Function: Nodal





Band:-



Department: External Affairs



Reports to : Cluster Head- Corporate Affairs, Regulatory (Term) Affairs and Nodal . (CRN)



Location: Karnataka LSA





BACKGROUND


As per the security conditions of the telecom license issued by the Department of Telecom (DoT), all telecom operators must have a facility for call monitoring and various other requirements which are mandatory to the conduct of business.


In order to ensure compliance to these requirements, the license has mandated appointment of a Nodal Officer and Alternate Nodal Officer in every circle, who will be the single point of contact for the security agencies for fulfilment of their requests.


Any violation of the above conditions could result in the suspension / revocation of the license.



Role purpose:

• Processing of Data Disclosure requests received from law enforcement agencies (LEA) in a time bound manner as prescribed by DoT.
• Provisioning of lawful interception (LI) requests as prescribed in the LI SOP issued by DoT.
• Resolve all technical and non-technical issues faced by law enforcement agencies with respect to LI and Data Disclosures.
• Be the sole interface between VIL and LEA's in matters concerning LI & Data Disclosure.
• Have a close working relationship with LEAs to better understand their emergent requirements on account of technological advancements.
• Prepare reports for LI / Data Disclosure and maintain / destruct statutory records prescribed by DoT for Nodal Operations.
• To strictly enforce privacy and confidentiality in LI and Data Disclosure operations.
• Represent the company in Court cases for the purpose of evidencing disclosure related to data/CDR.
• This position will support the Cluster head/ circle regulatory & Nodal head in ensuring that LEA's receive their inputs in a timely manner in addition to preparation and collation of monthly reports.
• Maintain high level of confidentiality / secrecy in process and documentation received from Govt. Agencies and provide 24X7 support.



Key accountabilities and decision ownership:

• Facilitate Lawful Interception as per process laid down in LI SOP.
• Providing CDR / SDR Data as per TAT provided by DoT.
• Provide location information and other support 24X7 within reasonable timelines.
• Carry out fortnightly reconciliation for LI order with LEAs.
• Maintain confidentiality
• Preparation of MIS for internal and external submission.

Core competencies, knowledge and experience:


• Ability to handle large volumes of LEA requests on e-mails.
• Conversant with MS Office (Word, Excel and Outlook)
• Conversant with DoT LI SOP, security conditions of license and other instructions issued by DoT from time to time.
• Understand working of computer networks, software applications and databases.
• Good communication skills and good command over regional language



Must have technical / professional qualifications:

• NA



Budget owned:

• NA



Key performance indicators:


• Timely compliance with Legal Interception requests.
• Timely compliance with data disclosure requests as per DoT guidelines.
• Fortnightly reconciliation with LEAs
• Maintenance of good relations with LEA's

Direct reports:

• None



Dotted reports:





Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership