Job Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industryxe2x80x99s tech wonder and the best in the world at what we do.Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.Location: MumbaiDuties & Responsibilities:xe2x97x8f Handle Refunds Queues (GDS, LCC, BSP link)xe2x97x8f Manage non show ticketsxe2x97x8f Manage ADMs/ACMsxe2x97x8f Manage billing issues (Extra refunds, Ret errors)xe2x97x8f Manage BSP Refund applications rejectedxe2x97x8f Contact Airlines & Providers for different issues.xe2x97x8f Analyze and propose solutions for task optimizations & automationsxe2x97x8f 24*7 + Holidays shiftsRequirementsxe2x97x8f At least one year experience as a Travel Agentxe2x97x8f Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be consideredas a benefit)xe2x97x8f Documented experience in reading and interpreting airline fare rules.xe2x97x8f Knowledge of processing GDS and BSP refunds is a must.xe2x97x8f Experience in working with KPIs and deadlinesxe2x97x8f Experience in analyzing data and producing reportsxe2x97x8f Troubleshooting skills & analytical problem-solving skillsxe2x97x8f Seeking best practice implementation and driving ideasxe2x97x8f Excellent written and verbal communication skills in Englishxe2x97x8f Self-driven, proactive and results orientedxe2x97x8f Good attention to detailxe2x97x8f Well organized, persistent with multitasking skillsxe2x97x8f Competent quantitative skills (good in calculations)Critical Competencies:xe2x97x8f Playing to winxe2x97x8f Accountability & cooperationxe2x97x8f Urgency to be excellentxe2x97x8f Strong communication with time management skillsxe2x97x8f Ability to self-motivate and take initiativexe2x97x8f Analytical and data driven thinkingxe2x97x8f Attention to detailxe2x97x8f Self organized with good time managementxe2x97x8f Ability to manage change and work under pressurexe2x97x8f Work from office and no transport in General shifts

Etraveli Group