Job Description

After-Sales Manager

Reports to: Operations Manager / General Manager

Location: Indore / vijay nagar

Department: Customer Service / After-Sales Service

Job Summary:

The After-Sales Manager ensures that customers receive high-quality service and support after purchasing a product. The role includes managing a team of service technicians, overseeing warranty claims, handling customer inquiries, and ensuring that all after-sales services are carried out efficiently. The After-Sales Manager plays a key role in maintaining customer loyalty by delivering exceptional post-purchase experiences.

Key Responsibilities:

1. Customer Service & Support:

2. Warranty Management:

3. Team Leadership & Development:

4. Customer Feedback & Continuous Improvement:

5. Inventory & Spare Parts Management:

6. Reporting & Metrics:

7. Compliance & Risk Management:

Qualifications & Skills:

Education: Bachelor's degree

Experience: experience and fresher both can apply

Skills:

Strong leadership and team management abilities.

Excellent problem-solving skills and customer service orientation.

Technical understanding of the company's products and services.

Ability to work in a fast-paced, high-pressure environment.

Excellent communication, negotiation, and interpersonal skills.

Travel: Some travel may be required to meet clients, attend service centers, or manage field service teams.

Key Performance Indicators (KPIs):

Customer satisfaction scores (e.g., Net Promoter Score, Customer Satisfaction Surveys).

Average response time to customer inquiries and complaints.

Service resolution time and first-time fix rate.

Warranty claim processing time and accuracy.

Spare parts inventory management efficiency.

Reduction in customer complaints and product returns.

Job Types: Full-time, Part-time

Pay: ?8,000.00 - ?15,000.00 per month

Expected hours: 39 per week

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7869505862