Job Description

What is the job about? Apply technical and customers insights to identify, sell and provide customers with highly value-adding service and after-sales solutions.
Work closely with sales colleagues to ensure a positive customer experience. Main responsibilities:

• Listen to customers and identify how Grundfos value proposition supports their business needs.
• Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
• Keep updated on market trends and competition.
• Select service products, prepare and present quotations.
• Negotiate pricing on standard projects.
• Follow up on sales from quotation to getting the order.
• Plan and register all activities. Handover clean orders to Service Team / coordinators to execute the order.
• Follow up on renewal of contracts.
• Ensure regular meetings with customer.
• Ensure customer satisfaction.
• Collaborate with ASCs, ASPs, Sales & Service team for Aftermarket sales offerings.
• Arrange health check activities with key accounts.
• Work closely with sales colleagues to ensure a positive customer experience.
• Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
• Carry out risk assessment before on-site visits. Generate leads for Service Sales Offerings.
• Be responsible, customer centric, effective and ethical in every approach.

• Master