Job Summary: The After Market Cum Sales Executive is responsible for overseeing after-market services and driving sales of aftermarket products and services. This role ensures customer satisfaction through effective service management while identifying and pursuing sales opportunities to enhance revenue.
Key Responsibilities:
The purpose of this role is to implement sales strategy and plans in zone for sustainable business growth.
• Address post-sales inquiries, complaints, and service requests.
• Ensure timely and effective resolution of customer issues.
• Schedule and coordinate installations, repairs, and maintenance services.
• Oversee service appointments to ensure compliance with company standards.
• Maintain records of service activities, including requests, repairs, and feedback.
• Manage documentation for warranty claims and service reports.
• Conduct follow-up calls to ensure customer satisfaction with services.
• Collect feedback for continuous improvement of service processes.
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Jadwal:
• Day shift
Tunjangan:
• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
Work Location: In person
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