Job Description

:

Teller

INTERNAL USAGE:

No. of Vacancies:

1

Reports to:

BOSH

Is a Team leader?

No

Team Size:

1

Grade:

Assistant Manager, Deputy Manager, Manager

Business:

Affluent Banking

Department:\xef\xbf\xbd

Affluent Banking

Sub-Department:

NA

Location:

Per requirement

About Affluent Banking

\xef\xbf\xbd Affluent Banking caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points

About the Role

\xef\xbf\xbd A teller acts as the customer representative of a bank and is responsible for the accurate and safe handling of routine bank transactions. The teller assists customers with financial transactions such as cashing checks, depositing money, and collecting loan payments.

Key Responsibilities

• Error free Execution of LCY transactions such as - cash deposits/ cash withdrawals, TIDE liquidation, draft issuances, in house transfers, draft cancellations, maintenances such as address change, cheque book & deposit slip issuance, PAN updation & stop payments
• Managing Cash within allotted limits. Adherence of cash desk timing as per regulatory guidelines
• Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like Stop payment, Heavy cash, MIFT, Address change, Multiple cheque bounce, etc
• Managing PINS & cheque books as custodians if applicable.
• Handling secured stationary such as DD & other misc. stationary.
• Drive NPS@90% - Provide strong service culture to improve service quality & create superior customer service. Drive client excellence through Net Promoter Score.
• Ensuring nil audit observations
• Nil overage and shortages
• Nil escalations related to delay in transaction execution
• Timely archival of teller batches.

Qualifications

Optimal qualification for success on the job is:

\xef\xbf\xbd Graduation/ Post graduation from a recognized institute

\xef\xbf\xbd 0-3 years\xef\xbf\xbd experience in the relevant field

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

\xef\xbf\xbd Knowledge of banking products and services

\xef\xbf\xbd Ability to solution issues and manage complex situations

\xef\xbf\xbd Good communication (both verbal and written) skill in both English and the local language

\xef\xbf\xbd Ability to handle pressure and meet deadlines

\xef\xbf\xbd Good networking and relationship building skills

About Axis

Incorporated in 1994, Axis Bank is one of India\xef\xbf\xbds most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.

The Bank has a young & engaged workforce of over 100,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'

Skills:

Refer to the

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank