Job Description

:Service Relationship Manager
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: BOSH
Is a Team leader? No Team Size: 0
Grade:
Business: Affluent Banking Department:\xef\xbf\xbd Affluent Banking Sub-Department: NA
Location: Per requirement
About Affluent Banking
\xef\xbf\xbd Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point
About the RoleThe personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.The primary function of this role is to achieve the following:i. Overall Service quality objectivesii. Track customer Relationship managementiii. Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.iv. Cross Sell banking products to walk-ins and while calling.
Key ResponsibilitiesPrimary Responsibilitiesi. Transaction processing as per defined process and guidelines.ii. Processing service request /instructionsiii. Drive Quality initiatives on customer service.iv. Meet CSLM score of 90 % for Burgundy clientsv. Ensure all legal, compliance, regulatory requirements are complied with.vi. Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)vii. Handling customer queriesviii. Help drive service initiatives and cost control measures.ix. Attend all required/mandatory trainings.x. Ensure minimal Ops Errors.\xef\xbf\xbd Secondary ResponsibilitiesI. Process Implementation, mentoring & training of new joinees.\xef\xbf\xbd Additional:Full adherence to compliance, legal and regulatory standards; satisfactory audit rating
QualificationsOptimal qualification for success on the job is:\xef\xbf\xbd Bachelors/ Masters Degree from a recognized InstituteRole Proficiencies:\xef\xbf\xbd Strong client centric approach\xef\xbf\xbd Should be compliance and controls centered\xef\xbf\xbd Should be a good team player\xef\xbf\xbd Cross sell ability#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank