Job Description

:SOSH
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: SOSH Head
Is a Team leader? No Team Size: 1
Grade: Deputy Manager, Manager
Business: Affluent Banking \xef\xbf\xbd Branch Banking Department:\xef\xbf\xbd Affluent Banking Sub-Department: Affluent Banking
Location: As required
About Affluent Banking \xef\xbf\xbd
Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points
About the Role
The Retail Bank SOSH is a developing professional role for Retail Bank Sales operations & Controls. The individual shall apply knowledge in control monitoring and process improvement and is expected to ensure policy implementation and controls within the location Retail Bank S&D team.
Key Responsibilities

• Ensuring superior client experience through best in class on boarding process for customer on boarded by Retail Bank sales and distribution team through reduced turnaround time and rejects across products
• Ensuring adherence to due sales process by the Retail Bank sales and distribution team through various reviews, on the spot checks and structured review through internal controls.
• Interface with various stakeholders in the process including operations, CBORC , AML teams to resolve any process gaps identified.
• Challenge the status quo and continuously improvise the processes, implement healthy control checks, identify risks and map corrective action plans in the region assigned
• Responsible for conducting independent control reviews, sweeps for the location Retail Bank S&D teams to ensure strong and compliant working platform
• Drive First time Right metric among frontline teams through training and refresher sessions
• To monitor and manage processes outsourced to vendors. To ensure compliance to local regulatory requirements and Citi Vendor Management Guidelines
• Provide leadership guidance, training and coaching to vendor staff and conduct regular meetings with local vendor teams to disseminate information, new policies
• Preparation and Review of location level SOSH MIS.
• Conduct reviews with location Sales Frontline teams to understand opportunities for standardization/improvement of processes as appropriate
• Work with the location Retail Bank S&D Head to constantly evaluate Audit readiness for the entire network as applicable

Qualifications\xef\xbf\xbd Bachelors/ Masters Degree from a recognized Institute\xef\xbf\xbd Relevant Certifications if any will be an added advantage
Role Proficiencies:

• 0-2 years relevant experience

\xef\xbf\xbd Knowledge of client onboarding procedures (KYC requirements, FATCA, etc.)

• Demonstrated interpersonal skills related to client interaction, and internal team interactions
• Proficient with Microsoft Excel, Word, PowerPoint

#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank