Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Role: Senior Associate
Tower : SAP
Experience: 6 - 10 years
Key Skills : SAP SD (Sales and Distribution)-CS (Customer Service)-SM (Service Management) Educational Qualification: BE / B Tech / ME / M Tech / MBA
Work Location: India
As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Block Chain, AI et al with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Position Requirements:
Required Skills:

• Hands-on experience in SAP S/4HANA SD-CS-SM module in Support and implementation with at least 1 Implementation and 1 support assignment experience.
• Expertise in SAP SD- CS-SM troubleshooting skills.
• Strong SAP end to end configuration, and business knowledge in SD-CS-SM module.
• Should be an SME in SD-CS-SM with good knowledge on:
  • Sales order processing, order fulfilment, consignment and return process
  • Pricing, Taxation, Billing.

• Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush order, Individual purchase orders, Stock Transport orders etc.
• AATP and Advance return management, BRF+, Settlement management, international trade etc.,
• Repairs Processing
• Replacement processing including Scrap and Refurbishment processing.
• Service work orders and notifications.
• Service labor posting and time keeping system.
• Customer service and plant maintenance.
• Field service project planning, creation, costing, revenue and AMS
• Customer and Business partner management.
• Third party integration with SAP service and maintenance orders.
• Quality Process
• SAP Master data objects, tracking and integration with sales warranty.
• Resource related billing
• Intercompany sales process and Third-party sales process.
• Variant Configuration
• SD account assignment and revenue recognition process.
• Experience in FIORI, Cloud platform.

• Ability to create functional and technical specifications for the ABAP development team.
• Strong integration knowledge with MM, WM, LE and FI, TM.
• Experience in major enhancements (RICEFW) using APIs/ User exits/ BAPIs/ BADIs
• Understand the challenges with existing processes and recommend best practices in concert with sap functionality.
• Collaborate with Business Owners and/or System Integrators to analyze, design, configure and test SAP solutions.
• Excellent skills in Project Management, Functional business analysis and Support/ Operate methodologies.
• Ability effectively coordinates multiple priorities in a dynamic and changing global environment and in a team-oriented, collaborative environment

Preferred Skills:

• Exposure to EDI/IDOC, integrated with third party system, ABAP Debugging.
• Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC, LTMC, LSMW,etc
• SAP Certification in S/4HANA CS and S/4HANA Sales will be an added advantage.
  

Managed Services- Application evaluation services
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our clients enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwCs Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with todays dynamic business environment. Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date July 31, 2023