Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SalesforceManagement Level Senior Associate & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Strong working knowledge of sales processes.Provide expert guidance on product modeling and CPQ best practicesDevelop and maintain technical product solutions within the CPQ environmentAssess current business processes, pain points, and future requirements.Articulate how Salesforce and CPQ can address gaps and optimize processes.Strong understanding of Agile/SCRUM methodologiesConduct thorough analysis to elicit, document, and prioritize business requirements.Possess a deep understanding of Salesforce CRM capabilities.Provide expertise in configuring and customizing Salesforce to meet business needs.Stay updated on Salesforce updates, features, and best practices.Work on designing effective solutions that align with business goals.Collaborate with cross-functional teams including developers, administrators, and other stakeholders.Facilitate communication between business users and technical teams.Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.Provide training to end-users on Salesforce features and enhancements.Offer ongoing support to address user queries and issues.Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.Able to read situations and modify behavior to build quality relationships.Uphold the firm\'s code of ethics and business conductDemonstrate leadership capabilities by working with clients directly and leading the engagement.Knowledge on JIRA / Azure Devops / Service now.Ensure Salesforce implementations comply with industry standards and security protocols.Possess strong communication skills to effectively convey complex technical information to non-technical stakeholders.Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.Good Team player. Take up cross competency work and contribute to COE activities.Escalation/Risk management.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC