Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SalesforceManagement Level Senior Associate & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Collaborate with stakeholders to understand business objectives, processes, and requirements.Strong understanding of Agile/SCRUM methodologiesConduct thorough analysis to elicit, document, and prioritize business requirements.Possess a deep understanding of Salesforce CRM capabilities.Provide expertise in configuring and customizing Salesforce to meet business needs.Stay updated on Salesforce updates, features, and best practices.Work on designing effective solutions that align with business goals.Create detailed functional specifications and user stories.Analyze data requirements and ensure data integrity within Salesforce.Develop reports and dashboards to provide insights into business performance.Collaborate with cross-functional teams including developers, administrators, and other stakeholders.Facilitate communication between business users and technical teams.Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.Mentor junior Business Systems Analysts, review use case documentation and provide constructive feedback.Develop reusable templates and maintain Business Systems Analyst methodology.Provide training to end-users on Salesforce features and enhancements.Offer ongoing support to address user queries and issues.Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.Able to read situations and modify behavior to build quality relationships.Uphold the firm\'s code of ethics and business conductDemonstrate leadership capabilities by working with clients directly and leading the engagement.Assist in project planning and coordination.Knowledge on JIRA / Azure Devops / Service now.Track project progress and ensure timely delivery of solutionsEnsure Salesforce implementations comply with industry standards and security protocols.Possess strong communication skills to effectively convey complex technical information to non-technical stakeholders.Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.Good Team player. Take up cross competency work and contribute to COE activities.Escalation/Risk management.Years of Experience: 5 to 9 YearsSkills: Sales Cloud and Service CloudEducation: BE / B Tech / ME / M Tech / MBARequired Skills:Strong business analysis skills with the ability to understand and document complex business processes and requirements.Proven experience in gathering and prioritizing business requirements through interviews, surveys, workshops, and studying existing documents and systems.Ensure business requirements issues are identified, tracked, reported on and resolved in a timely manner.Preferred Skills:Strong verbal, written and interpersonal skillsAdvanced proficiency in computer applications: Excel, Word, PowerPoint, Visio.Strong Experience in salesforce configuration.Ability to clearly communicate Salesforce features in non-technical way to business stakeholders.Ability to independently drive requirements discussions with multiple business stakeholdersEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC