Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SalesforceManagement Level Associate & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Salesforce Associate in Quality Assurance will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardize the growing QA practice. As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Experience with Salesforce Sales, Service, or Experience CloudSalesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.)Testing against feature stories (with or without defined requirements)Documenting test results in a structured, detailed fashionAble to prioritize defects focusing on the most important ones firstFiling detailed issue reports with clear repro stepsBrowser/device testing, API testingDeveloping QA plans for features or projectsUnderstanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRASalesforce Administrator certificationKnowledge on Chatbots and IVR are a plusAbility to comfortably speak to industry best practices and guide the client towards those best practicesExperience in automation testing using any toolAssessing requirements or features to identify areas to testWriting test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.Adapting to and learn to work with different technologies and team contextsCommunicating sensitively to different client/team norms and communication styleSupport and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirementsAbility to explain the UAT testing process to the customerPerform thorough regression testing when bugs are resolved.Create test coverage documentation, test execution plans, and metrics reports.Create, organize, and maintain test plans, test suites, and test cases based on project requirements and acceptance criteria, and to identify and prioritize manual test cases for automationJob Summary - As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle/analyze data and information responsibly. Follow risk management and compliance procedures. Keep up to date with developments in the area of specialization. Communicate confidently in a clear and concise manner. Uphold the firm's code of ethics and business conduct. Work in a team environment that includes client interactions, manage deliverables independently, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Degree Preferred: Bachelor's degree Key Skills: Email Studio,Journey Builder,Marketing Cloud,Advertising Studio and Automation Studio Preferred Field(s) of Study: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Minimum Year(s) of Experience (BQ) *: US 2 to 5 years of experience Certification(s) Preferred: Managed Services - Application Evolution Services*: Managed Services - Application Evolution Services At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our clients enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwCs Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with todays dynamic business environment. Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective. As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. Required Skills *:
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Ability to work with clients to design customer journeys, and associated data models.
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Hands-on experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Journey Builder, Advertising Studio and Automation Studio, and ideally also Cloud Pages and Mobile Studio.
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Develop end-to-end marketing automation solutions leveraging contact builder, email studio, automation studio, journey builder etc.
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Conceptual understanding, to be able to establish data models, work with APIs and configurations
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Knowledge on any of the programming languages in SFMC like : AMPScript, HTML and CSS, SSJS and/or JavaScript and / or SQL
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Salesforce Marketing Admin/Specialist Certification.
Preferred Skills *:
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Good knowledge on Front End skills such as HTML/CSS
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Good knowledge on SQL,SSJS, Ampscript, Execution of A/B Testing.
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Experience on similar marketing platforms such as Pardot or Adobe Marketing CloudEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Teamwork, Well beingDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC