Job Description

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization\'s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at diligent.com. Position Overview: You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering Governance management solutions related to customer services requests. This role is expected to be an expert in Diligent GRC solutions and collaborate with internal teams to get the job done. Key Responsibilities: Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience. Responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new requests are handled appropriately or route the request to the correct teams. Document and maintain the standard operating procedures for performing the customer specific request. Consult with implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Skills 2-5 years of experience in an internal or external client-facing or consulting role Understanding and Experience with Corporate Governance. Amazing communication skills Demonstrate effective time management and ability to multi-task in a fast-paced environment. Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment. Ability to effectively engage customer personnel in solution discussions and requirements workshops. Experience in using Microsoft Excel Experience with GRC and/or analytics tool is a plus. Undergraduate degree in a relevant area (e.g., Engineering, Information Security, Business, Finance, or MIS) is a plus. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent\'s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [HIDDEN TEXT]. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

foundit