Job Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

:

Years of experience: 6 \xe2\x80\x93 8 years

Job Location \xe2\x80\x93 Pune

Impact

Business Support and Governance Specialists are the key liaisons between sales and marketing teams in the business unit and the central support team. They are the first level of support for the business and should understand the functionality of the system, how the business uses the system, and data governance for objects used. They are also responsible for ensuring the data quality for the business unit and geography they support.

The Job

• Provide first line of support to business by managing application and data cases and perform all user administration tasks - new users, territory movement, etc.
• Work with relevant areas to ensure consistent Lead management process for demand generation campaign.
• Work as a Functional Developer to implement the enhancements and create BRD and TRD.
• Work with business to prioritize and understand Ideas (enhancements) and work with the team to request additional information or clarify requirements.
• Work with business enhancement and regression testers to understand expected outcomes and functionality of existing processes and new enhancements.
• Understand the sales and marketing processes and functionality of all objects used by the business and what the workflows, validations and triggers on those objects do (functionality, not the technical development).
• Validate Accounts for the business by using the data administration tools to de-dupe, apply DUNS information, ensure BU specific fields are populated where required and populate link to Enterprise Account if necessary.
• Work with L&D to launch & train on all new functionality and to support post-launch with coaching sessions where required
• Participate in the global data governance meetings to provide feedback on global data changes and enforce the GSFA standards for data quality.
• Understand salesforce Einstein analytics and assist with creating reports and dashboards for the business.
• Communicate effectively with end users, sales and marketing management, global sales operations, tech central and vendors when needed.

Required Qualifications & Skills

The role requires a talented self-directed individual with a strong work ethic and the following skills:

• SFDC Certified Administrator ADM 201
• Hands-on experience on any Data Tool.
• Proficient in Word, Excel, PowerPoint, MS Access and Visio
• Being able to read Apex & visual force code
• Ability to communicate effectively using appropriate language for sales, marketing, management and Tech Central.
• Ability to present to groups of users including senior management
• 6 - 8 years\xe2\x80\x99 experience working with Salesforce CRM system.
• Effective communication & interpersonal skills

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

Pitney Bowes