Job Description

Provide expert thought leadership at the enterprise level related to designs and implements advanced processes and analytics associated with a wide variety of data sets used for data/text mining, analysis, and prediction to enable informed business decisions. Gains insight into key business problems and deliverables by applying highly technical analysis techniques to examine structured and unstructured data from multiple disparate sources. Provide insight from initial concept to fully tested production, and communicates results to a broad range of audiences. Effectively use current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis. Typically uses data, statistical and quantitative analysis, basic modeling, and fact-based management to drive decision-making.

Provide regular expert consultative advice to senior leadership and champions the design and development of innovative solutions. Provide cross-team and cross-org consultation and supports communities of practice excellence.



Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise. Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions.

Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic

planning. Influences and supports cross-functional project teams in order to achieve optimal results

for the business.


What your main responsibilities are

This position is created to support the Management in working with a team of professionals for


FedEx sales force and corporate initiatives. Responsibilities include: strategic planning,


analysis, process/project management development, sales enablement education, creating and


implementing customer solutions and/or corporate initiatives using the complete family of FedEx


products and technologies available, developing professionals while creating an effective


organization in support of company goals.

What you'll be working on


• Select, lead, educate, develop and motivate a staff of employees. Design and develop models,

tools and training materials to support team's goals and objectives

• Develop, implement and maintain standard processes to maximize effectiveness, efficiency and

consistency of the Solutions teams


• Review opportunities and make recommendations for solutions through analysis of customer

financial performance, business supply chain analysis, identification of improvement opportunities,


value quantification and proposal development as needed

• Lead specific tasks through completion of all assigned opportunities in support of Sales and

Operations efforts and to meet customer timelines

• Act as a liaison between various departments to develop strategies and action plans that contribute

to the overall success of the team. Build, maintain, identify and develop dedicated cross functional


network of resources


• Lead and/or participate in projects and company initiatives, successfully positioning the department

needs against needs from other functional teams


• Create critical metrics within teams to report and measure team growth / success
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as assigned
What you'll be working on

• Select, lead, educate, develop and motivate a staff of employees. Design and develop models, tools and training materials to support team's goals and objectives
• Develop, implement and maintain standard processes to maximize effectiveness, efficiency and consistency of the Solutions teams
• Review opportunities and make recommendations for solutions through analysis of customer financial performance, business supply chain analysis, identification of improvement opportunities, value quantification and proposal development as needed
• Lead specific tasks through completion of all assigned opportunities in support of Sales and Operations efforts and to meet customer timelines
• Act as a liaison between various departments to develop strategies and action plans that contribute to the overall success of the team. Build, maintain, identify and develop dedicated cross functional network of resources
• Lead and/or participate in projects and company initiatives, successfully positioning the department needs against needs from other functional teams
• Create critical metrics within teams to report and measure team growth / success
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as assigned

What we are looking for

The Avisor Solutions, Sales Support, position will lead activities with team responsible for reducing the complexity of the back-office experience by removing barriers to Sales productivity. Specifically, this role will manage the end to end processes related to new account setup (NAS) and the Customer Hierarchy Tool (CHT) for Sales. The Sales Support team will be responsible for leveraging online research tools (such as Hoovers) and other internal FedEx systems (such as eSOT and CHT) to maintain accurate customer definitions for our customers. The team will also use systems such as ECAM, 1Source, and SABT to establish new accounts for Sales. Additionally, the team will manage the intake of work using iSell Case.


The Advisor is expected to be accountable for both modernizing existing processes and creating new ones to maximize team efficiency and productivity. This position will be asked to leverage QDM to design and improve standard operating procedures; ensure processes are standardized and audit compliant; and lead the development of measurement protocols to gauge the progress and performance of the Sales Support team. Furthermore, building strong partnerships with various stakeholders including Solutions, Pricing, Credit, and Sales will be a key part of this job in order to ultimately deliver the Purple Promise to Sales and our customers.


Functional Skills (Must Have):

• Attention to detail: work will involve following multiple steps in a process where failure on a small detail could lead to a negative customer and Sales experience; attention to detail is a critical success factor for this work
• Process oriented: experience leveraging QDM is desired along with an ability to operationalize processes and document SOPs
• Systems Thinking: having a curious mindset and taking a holistic approach to analysis that recognizes the way the parts of a system interrelate and how work fits within the context of a larger system
• Learning agility: ability to learn and teach others to work in multiple and sometimes complex systems
• Change Management: Customer Solutions is an organization that continually adjusts to meet the needs of our Sales teams. The ability to embrace and lead others through change is critical to our continued success as an organization
• Communication skills: ability to communicate and collaborate with professionals and leadership both within the business and in Sales; communication may also involve interacting with customers
• Commitment to task: ability to manage a varying and sometimes unpredictable workload as Service level agreements (SLAs) will need to be maintained regardless of the change in the amount of work
• Results oriented: ability to establish and measure levels of success that result in a reduction of corrupt selling time and a positive customer experience
• Experience: FedEx Sales experience is a plus
• Knowledge: Familiarity with New Account Setup and Customer Hierarchy Tool (CHT), iSELL, Hoovers, eSOT, 1Source, ECAM and SABT is desired

What you'll bring to the team


Past role - Business analyst/Techno-Functional role/System analyst/Implementation analyst / Consultant/Process oriented roles/Transformation analyst


Preferred industry - IT companies, Logistics, E-commerce, BFSI


Years of Experience -10+ years of relevant work experience


Professional business experience in project management, sales, education, communications, or quantitative analysis. A related advanced degree may offset the related experience requirements. Proven leadership experience. Strong human relations, negotiating and communication skills, both written and verbal. Excellent analytical, process/project management skills. Ability to innovate and produce high quality results on a consistent basis.



Strategic Orientation, Judgment & Decision Making Skills, Coaching & Mentoring Skills, Influencing & Persuasion Skills, Leadership Skills.



FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company
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FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy
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The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture
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Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.