Job Description

Why choose Taboola?Working at Taboola gives you the chance to be part of building something unique. We are a company that embraces change, has enormous potential for growth and offers a challenging yet collaborative working environment where you will always feel valued and be given every opportunity to make a name for yourself.With an office culture that\'s international, social and supportive, Taboola offers very generous benefits including 18 days holiday, excellent health insurance, some flexible working, provided transportation during odd hours, free breakfast and lunch every day, stock options and Perkbox to name just a few.So, if you\'re ready for a new challenge in a company with like-minded creative individuals, a fast pace and endless opportunities with exciting brands why not come and see what we\'re all about, you won\'t be disappointed.Are you a natural leader who\'s passionate about creating a confident internet environment that serves business goals? If so, look no further.We are looking for a smart, enthusiastic, passionate leader who will manage the English Content Review Team operated by an external contractor in Gurgaon, India. This role is geared towards a results-oriented leader with a can-do attitude who\'s a fast self learner, critical thinker who\'s able to work independently in a fast-paced environment. The Team Leader will be responsible for managing the operations as well as lead a team of advanced roles agents through business and client escalations and quality enforcement efforts through extended business hours, to internal and external customers all over the world. This is a unique opportunity to significantly impact advertisers\' success in leading a data and content quality oriented operation.Responsibilities and skills:

• Lead a team of content reviewers, across different markets in the English language.
• Manage a team to meet demanding SLAs and high quality standards
• Improve KPIs & SLAs to consistently deliver exceptional service
• Be a data expert, report and provide insights and periodic progress reports
• Implement processes and tools to ensure the team performs and scales successfully
• Foster a collaborative atmosphere, provide formal and informal training and mentoring
• Provide suggestions and execute improvements of processes and workflows
• Communicate urgent issues internally and externally
• Working closely with the business teams throughout the company
• Self-starter who can easily adapt to change (new content, changing policies)

• Minimum 1 year experience in managing an operation that includes several teams / shifts and team leads. .
• Managing in a hectic global tech environment such as customer service or call center environment - an advantage
• Experience with chat support - an advantage
• Excellent time and change management skills, able to work independently and prioritize
• Strong organizational and project management skills
• Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
• Data and KPIs oriented. Hands on experience with KPI setting and measurement
• Efficient, , energetic, motivated with a proactive attitude Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
• Willingness to work hard, hustle, and get things done with a hands-on approach
• Excellent written and verbal communication skills in English

Taboola