Job Description

Advanced System Manager II


Category: Digital & IT
Location: Bangalore, Karnataka, IN

Department - CCI Cloud Platform APAC


Are you experienced in managing IT systems and services? Do you have a strong background in DevOps platforms? We are looking for a skilled System Manager to join our Cloud and Corporate Infrastructure team at Novo Nordisk. If you are ready for a new challenge and want to contribute to the success of a global healthcare company, read on and apply today for a life-changing career. Apply now!


About the department
The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) - a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 160+ people in 10+ Product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI we are globally responsible for all Novo Nordisk Cloud (Private and Public), and Corporate Infrastructure (Network and Connectivity) Services.


The Position
As a System Manager you are responsible for supervising the day-to-day usage, operation, and maintenance of DevOps Platforms for Azure DevOps and the extension Modern Requirement, and GitHub Platform. You also provide user training and support as needed and provide a single point of contact, liaison and escalation for all system and service-related matters. You are entrusted for managing DevOps Platforms where you will be responsible for managing the qualification activities, including all the system documentation creation, review/approval for the validation deliverables like User Requirements, System specifications, validation Plan, Qualification Plans, Standard Operating Procedures (SOPs), Functional Risk Assessment, IQ/OQ/PQ Protocols, Traceability Matrix, Design Specs, and validation Summary Reports. You will be entrusted with the following DevOps Platform responsibilities:
• Executing projects in Agile Methodology and storing/managing source code to streamline development process in Novo Nordisk (NN).
• Prepare, provide and develop the services in the SLA and manage the expectation of Line of Business (LoB)/Super users, Customers and users concerning the use of the services and systems.
• Responsible for ensuring that existing services meet their service targets. Operational vendor coordination and negotiation. Communicate with external vendor to ensure timely resolution of incidents and problems.
• Provide a single point of contact, liaison and escalation for all system and service-related matters.
• Responsibility of maintaining the compliance of the system, reviewing and approving system related documents.
• Have subject matter expertise in Good IT Practice. Supplier selection, Design, development, and installation and operational verification
• Following methods that are based on Good IT Practices and deliver effective solutions and quality. Ensuring/Developing technical expertise in the supported product suites.


Qualifications
• You hold a bachelor's or master's degree with overall 7-8 years of system management experience and within GxP regulated industry.
• Experience in Azure DevOps and GitHub, preferably as a system manager in the pharmaceutical industry.
• Thorough understanding and experience of ITIL processes.
• Strong management knowledge and documented GxP experience from several system will be preferred.
• System management knowledge necessary, if not past as System Manager, then detailed Knowledge and experience with (6-8 years' experience) in change management, configuration Management, Release Management and Incident and problem management.
• IT experience covering specifications, design, development, or implementation of IT Solutions.
• Strong communication, negotiation and interpersonal skills.
• Excellent communication skills in English (written/spoken).
• Ability to analyze and provide guidance on complex issues in a timely and structured manner.
• Budget and contract management and Cross-cultural understanding.
• Ability to operate and achieve results in a virtual international IT operation.
• Business understanding and ability to create results across business functions.


Working at Novo Nordisk
Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 63,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.


Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).


Deadline
21 July 24.


Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.