Job Description

Advanced Network Technician
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Job Req ID: 36376
Posting Date: 18 Jul 2024
Function: Software Engineering
Unit: Networks
Location:
Outer Ring Road, Bellandur, Bengaluru, India
Salary: competitive
About EE


We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.




We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.




That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.




We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.




We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?




Why this job matters
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The Advanced Network Technician delivers hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

What you'll be doing
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1. Delivers critical customer technical support for network, hardware, and infrastructure development.

2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.

3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.

4. Defines the problem and develops system requirements and specifications.

5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems.

6. Manages work and priorities through ticketing system and workflow.

7. Collaborates with various stakeholders to remove project obstacles.

8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.

9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.

10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.

11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

The skills you'll need
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Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Network Delivery
Vendor Management
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership Our leadership standards
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Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.


Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.


Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.


We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'


We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.




A FEW POINTS TO NOTE:


Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


DON'T MEET EVERY SINGLE REQUIREMENT?


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.