Job Description

Job Location: SR Nagar, Hyderabad

Job description

• We are looking for passionate and dedicated Counselors to join our team and play a pivotal role in providing guidance, support, and assistance to prospective clients or students
• As a part of our dynamic team, you will engage with individuals through calls and interactions, answer their queries, and guide them through our programs or services

Counselor Responsibilities:

• Engage with prospective clients or students through in-person meetings, phone calls, emails, and other communication channels
• Provide comprehensive information about our programs, services, admission requirements, and benefits
• Understand the aspirations and needs of each individual and recommend suitable programs or services accordingly
• Conduct one-on-one counseling sessions to help clients make informed decisions aligned with their goals
• Build strong relationships and rapport with clients to foster a supportive and empathetic counseling environment
• Maintain detailed records of counseling interactions, progress, and follow-up actions
• Collaborate with the admissions team to streamline application and enrollment processes
• Stay updated on industry trends, program changes, and counseling techniques through continuous learning

Qualifications:

• Bachelor's degree in a relevant field (eg, Education, Counseling, Communications)
• Proven experience as a Counselor, Telecaller, or customer service representative is a plus
• Excellent communication skills, both verbal and written
• Empathetic and patient attitude to understand and address the needs of clients or students
• Strong interpersonal skills to build rapport and trust over the phone and in-person
• Familiarity with counseling techniques, educational programs, and admissions processes
• Positive attitude, enthusiasm, and commitment to delivering outstanding customer service

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person