Admission Counselor Team Lead
Year Delhi, Delhi, India
Job Description
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Responsibilities:
- Team Management: Oversee and manage a team of counselors, providing guidance, support, and training as needed.
- Lead Conversion: Engage prospective leads and guide them through the admission process, addressing their queries and concerns effectively to maximize lead conversion.
- Counseling and School Details: Ensure that the team is well-informed about the counseling process and knowledgeable about the details of assigned school areas.
- Follow-up: Implement a systematic follow-up process to maintain regular contact with leads, ensuring timely and appropriate communication to increase conversion rates.
- Relationship Building: Foster and maintain strong relationships with key contacts in schools, serving as the primary point of contact for effective coordination.
- Overall Accountability: Take overall responsibility for the team\'s performance, coordinating with both the team and management to achieve lead and conversion targets.
- Hiring and Training: Manage the recruitment process for counselors, assess their capabilities, assign them suitable areas, and provide comprehensive training sessions at regular intervals.
- Admission and Registration Records: Maintain organized records of admissions and registrations on a monthly basis, ensuring accuracy and compliance with relevant protocols.
- Lead Analysis: Analyze lead responses, maintain a tracker to monitor progress, and provide insights for suitable response actions to improve lead conversion.
- Lead Processing: Handle the processing of all leads with precision and timeliness, ensuring a seamless transition from inquiry to enrollment.
- Preferred Industry/Company: Familiarity with the e-learning/EdTech industry or related sectors would be advantageous.
- Communication Skills: Exhibit excellent verbal and written communication skills to effectively engage and convey information to leads, team members, and school contacts.
- Organization and Responsibility: Demonstrate strong organizational skills, being responsible for multitasking and maintaining a commitment to excellence in all activities.
- Computer Proficiency: Possess good computer skills, particularly in MS Office, with a focus on Excel to manage and analyze data effectively.
- Paid time off
- Provident Fund
- Day shift
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- total work: 3 years (Preferred)
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Job Detail
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Job IdJD3259352
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear