Job Description

Role Summary: The Counselor will be responsible for guiding prospective students and their families through the enrollment process, providing accurate information about Grras's courses, and addressing their concerns. This individual will play a key role in ensuring a smooth and positive experience for students from inquiry to enrollment while meeting sales and conversion targets. The ideal candidate will possess excellent communication, interpersonal, and organizational skills.

Key Responsibilities:

1. Student Counselling:

- Understand students' educational and career goals and provide tailored course recommendations.

-Offer clear and comprehensive guidance on Grras's training programs, fees, and placement support.

- Build trust and rapport with students and their families to address their concerns effectively.

2. Lead Management:

- Handle walk-in inquiries, follow up with leads generated through offline and online channels, and convert them into enrolments.

- Update and maintain accurate lead details and status in the CRM system (Meritto).

3. Sales & Conversions:

- Achieve monthly enrollment and revenue targets as set by the Sales Manager.

- Communicate the unique value proposition of Grras's training programs, addressing trust objections effectively.

4. Demo Coordination:

- Arrange and follow up on demo sessions for prospective students, ensuring they receive all necessary support during this period

- Address feedback from demos and ensure queries are resolved promptly.

5. Center Visits:

- Ensure a professional, clean, and welcoming environment at the center to leave a positive impression on walk-in prospects.

- Provide seamless coordination between online and offline interactions.

6. Collaboration:

- Work closely with the sales and marketing teams to align strategies and meet center goals.

- Coordinate with the training team to provide accurate course details to students.

7. Feedback and Reporting:

- Collect and document feedback from students to improve counseling and enrollment processes.

- Generate and submit daily/weekly reports to the Team Lead or Sales Manager.

Required Qualifications

1. Educational Background : - Bachelor's degree in any field (preferred in management, education, or related disciplines).

2. Experience: - Minimum 1-2 years of experience in counseling, sales, or customer service roles (education industry preferred).

Preferred Qualifications:-

- Previous experience in student counseling or education sales.

- Knowledge of local market dynamics in Jaipur.

- Ability to handle objections related to placements or trust efficiently.

3. Skills and Competencies:-

- Strong communication and interpersonal skills.

- Mature, presentable, and professional appearance.

- Ability to build trust and engage students in meaningful conversations.

- Understanding, empathetic, and a good listener to students' concerns and aspirations.

- Sales-driven mindset with a focus on achieving targets.

- Familiarity with CRM systems (Meritto or similar).

- Proficiency in MS Office Suite (Word, Excel, PowerPoint).

4. Language Proficiency: - Fluent in English and Hindi (mandatory).

5. Personality Traits:

- Positive attitude, empathy, and patience.

- Proactive and problem-solving approach.

- Adaptable to a fast-paced work environment.

What We Offer :

- Competitive salary and incentive structure.

- Professional development opportunities.

- Supportive and collaborative work environment.

- Opportunity to contribute to a leading EdTech company with a strong ethical foundation

Kindly initiate the recruitment process considering the above requirements and let me know if you require any further details or assistance in this matter.

Job Type: Full-time

Pay: ?10,522.06 - ?37,323.08 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person