Job Description

Position Title: Online Admissions Counselor
Job Type: Full-Time
Location: Office-Based

Key Responsibilities:

• Telephonic Counseling:
• Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities.
• Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes.
• Address queries regarding program details, fee structures, accreditation, and university affiliations.
• Lead Conversion:
• Follow up on leads generated through various marketing channels.
• Convert inquiries into admissions by understanding the needs of the students and offering the right program fit.
• Admission Process Management:
• Guide students through the entire admission process, including registration, documentation, and fee payment.
• Ensure timely submission of all necessary documents and payments for enrollment completion.
• Record Maintenance:
• Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system.
• Provide daily/weekly reports on leads, follow-ups, and conversions to the management team.
• Student Support:
• Offer support to students post-enrollment for queries related to course access, student portal, and academic resources.
• Liaise with university representatives for updates on programs and processes.

Skills and Qualifications:

• Bachelor's degree in any field (Education or Counseling background preferred).
• Strong communication and interpersonal skills.
• Proficiency in telephonic sales or counseling.
• Familiarity with online and distance education programs is a plus.
• Ability to multitask and meet targets in a fast-paced environment.
• Proficiency in CRM tools and basic computer applications (MS Office).

Key Attributes:

• Empathetic and student-centric approach.
• Goal-driven with excellent persuasion and negotiation skills.
• Highly organized with attention to detail.
• Ability to work independently and as part of a team.

Compensation:

• Competitive salary with performance-based incentives.
• Opportunity to grow in a fast-evolving edtech environment.

Job Type: Full-time

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you worked in education industry for doing online/distance admissions

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 01/01/2025