Job Description

Key Responsibility Areas (KRAs) for Admission Counselors

• Lead Generation
• Proactively generate leads through targeted outbound calls and digital outreach to potential customers.
• Utilize advanced CRM tools and data analytics to identify promising leads and tailor communication strategies.
• Sales Conversion
• Convert leads into enrollments by effectively communicating the value and benefits of courses offered by Guru Kashi University.
• Achieve or exceed monthly and quarterly sales targets as set by the management.
• Customer Engagement
• Engage with potential students in meaningful conversations to understand their educational needs, address their concerns, and guide them through the enrollment process.
• Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.
• Product Promotion
• Maintain up-to-date knowledge of all courses and programs offered, ensuring accurate and persuasive promotion to prospective students.
• Participate in promotional events and webinars to increase product visibility and lead generation.
• Database Management
• Maintain meticulous records of all customer interactions, updates, and transactional details in the CRM system, ensuring data integrity and accessibility.
• Regularly review and cleanse data to maintain a high-quality database that supports effective marketing and follow-up.
• Performance Metrics
• Consistently meet key performance indicators including call volume, lead quality, conversion rates, and customer feedback scores.
• Regularly review performance data to identify trends and areas for improvement.
• Continuous Learning and Development
• Engage in ongoing training and development programs to enhance sales techniques, product knowledge, and customer service skills.
• Stay informed about industry trends and best practices in education sales and marketing.
• Compliance and Ethical Standards
• Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements.
• Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner.
• Recognition and Rewards
• Participate in a structured recognition program that rewards outstanding performance and contributions to team goals.
• Career Development Pathways
• Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers.
• Team Collaboration and Support
• Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning.
• Wellness Initiatives
• Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles.

Qualification Criteria for Admission Counselors

Educational Requirements:

• Bachelor's degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role.

Experience:

• Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings.

Skills and Abilities:

• Strong Organizational Skills: Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions.
• Exceptional Communication and Interpersonal Skills: Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families.
• Admissions Knowledge: Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards.
• Technical Proficiency: Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records.
• Customer Service Orientation: A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families.
• Team Collaboration: Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals.

Desirable Attributes:

• Problem-Solving Skills: Aptitude for identifying issues and generating solutions in a timely and effective manner.
• Adaptability: Capable of adjusting to new challenges and changes in a fast-evolving educational landscape.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person

Expected Start Date: 18/11/2024