Job Description

Overview:
:

•?•


Strong L3 skill on Switching / Routing - Cisco, Nexus, Juniper,



Strong skills on EIGRP, BGP, OSPF, HSRP, VRF and DMVPN troubleshooting skill



Good knowledgeon Managing DC and DR



Experience in handling multiple branches over MPLS.

Monitoring & Incident Management:



? Monitoring & Troubleshooting



? Daily Isolation Tracking



? Incident Management



? Vendor Management



? Daily Reporting



? Switch, Router, Link troubleshooting



? Service Requests fulfilment



? Threshold Monitoring



? Backup and Recovery



? Performance Management



? Disaster Recovery Services



? IOS/FOS upgradation based on the inputs of the OEM.

Network Link Commissioning



? MPLS/ ILL New Link configuration



? New ASSET request & Coordination



? Installation and Configuration of new Network devices.

Security Management



? Audit and Compliance



? User Account Management: Configuring user authentication



? Network Security support



? Patching



? DC / DR and HO Network Support



? Change Management



? Preparation of RCA for Major Incidents.



? Repeat Incident Analysis.



? Network Availability management.



? Risk Analysis and mitigation planning.



? Continual Service Improvement Planning and executions.



? Preparing, maintaining and updating of SOP and K-Base.



? Incident / Problem / Change management review and Reporting.



•Stakeholder Interaction •

•Stakeholder Type • •Stakeholder Identification • •Purpose of Interaction •

•Internal • •Project Manager• •For governance and client relationship management•

•On-site project team• •To resolve the complex problem/ issues at the site•

•Lead/ Sr. Administrator• •Guide the administrators with the complex problems•

•External • •Client• •Resolving the tickets/ queries and servicing them•

Display

•Lists the competencies required to perform this role effectively:•

• •Functional Competencies/ Skill •
+ Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - •Expert •
+ Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - •Competent •
+ Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - •Expert •

•Competency Levels •

•Foundation • Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

•Competent • Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

•Expert • Applies the competency in all situations and is serves as a guide to others as well.

•Master • Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• •Behavioral Competencies •
+ Problem solving
+ Execution excellence
+ Passion for results
+ Collaborative working

Deliver

•No. • •Performance Parameter • •Measure •


1.
100% adherence to SLA/ timelines


Multiple cases of red time


Zero customer escalation


Client appreciation emails



2.