Job Description

Position Title: Administrator - Global Supplier Quality Position Summary: This position will focus on driving supplier claim handling to increase the compensation received back from suppliers, manage the documentation and close the claim in SAP timely. Support Global Supplier quality for supplier continuous improvement, coordination with internal/external stakeholders. : Tasks and responsibilities of the position: Build an effective process to request compensation from our suppliers based on the supplier quality complaints Work with procurement, finance, site quality and supply chain team to recover compensation from suppliers for product and service defects Work closely with Global Supplier Quality, Supply Chain and Procurement to meet routine deliverables & bring resolution to Supplier issues Enter Service supplier complaints and follow up with suppliers to ensure a timely response Maintain the complaint with documentation in SAP and close them once acceptable feedback is received from supplier Support Supplier Complaint data analysis and trending. Deliver periodic reporting for Supplier Complaint metrics. Work closely in handling queries from business in a timely manner Decision Making Authority: Responsible for making communication decisions regarding how and when to follow up to best ensure supplier response. Make decisions regarding when to escalate to Global Supplier Quality, Procurement and Supply Chain. Key Metrics Role is Accountable For: Ensure accuracy of the process/activities being handled. Work closely with the Line Manager and Global supplier quality team in ensuring timely and quality service to business and improve Supplier Quality metrics - supplier complaint rate, supplier complaint closure rate Key Relationships: Global Quality Team, Global Supplier Quality Team,External Vendors, Supply Chain, Procurement Travel Requirements 10% Additional Details: Basic Qualifications: Bachelor\'s degree ina relevant technical discipline 2-3 years finance experience in an industrial / finance chemicalsetting, preferably managing claims process Excellent communications skills across functions and role types, internally and externally. Strong ability to summarize internal issues and transfer information externally to suppliers Willing to push for responses from suppliers who do not respond in a timely fashion. Good communication in English Self-starter who can work with minimal daily supervision Preferred Qualifications: Internal ISO 9001auditor, 8D problem solving skill, Quality tools Excellent communication skills - demonstrated ability to work with cross-functional teams in a global, matrix environment Demonstrated ability to meet work and project deadlines producing high quality output Excellent prioritization and organizational skills to manage multiple deliverables Advanced SAP, MS Excel and MS PowerPoint knowledge will be a plus Quality, Supply Chain or Procurement experience will be a plus Core Competencies: Strategic Focus & Direction Personal Leadership Setting Vision & Strategic Direction Embracing a Safety Mindset Focusing on the Customer Engaging Increasing Global Effectiveness Influencing Furthering Business Knowledge Inspiring Developing Talent Challenging Trust & Teamwork Achieves Business Results Collaborating Inclusively Applying Project Management Empowering Executing Managing Conflict Making Fact-Based Decisions Providing Feedback & Recognition Leading Change Communicating Effectively Demonstrating Agility

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